Usability
Patient Encounter List | Discharge Plan Screen
Usability project entailed revamping an online help system that contains 2000+ topics.
In this example, the user is trying to add information to a patient’s discharge plan. The workflow for users in this application is the Patient Encounter List.
Patient's Encounter List (before)
Issues:
Patient's Encounter List (after)
Patient Encounter List | Discharge Plan Screen
Usability project entailed revamping an online help system that contains 2000+ topics.
In this example, the user is trying to add information to a patient’s discharge plan. The workflow for users in this application is the Patient Encounter List.
Patient's Encounter List (before)
Issues:
- Too much material for users to read through when trying to complete the task at hand
- There is nothing on this screen that tells the user how to get to the discharge plan from here
- Users have to figure out they need to click a link under Related Topics called Managing a Discharge Plan
- Links take users to a new screen so the main topic gets lost
Patient's Encounter List (after)
- Made help task oriented
- Reduced the number of user clicks necessary to get information for the task at hand
- Incorporated icons from the application into the help topics
- Listed instructions on how to get to another screen
- Used more white space to improve readability and scanning
- Made links pop-ups so the user can preview other topics without leaving the main screen
- Incorporated most frequently asked questions