Usability
Patient Encounter List | Discharge Plan Screen
The user clicks help on the Discharge Plan screen and is presented with this:
Managing Discharge Plans (before)
Issues:
Managing Discharge Plans (after)
Patient Encounter List | Discharge Plan Screen
The user clicks help on the Discharge Plan screen and is presented with this:
Managing Discharge Plans (before)
Issues:
- Screen requires a lot of reading
- There are a multitude of tasks the user can perform on the discharge plan that are not fully represented in this topic
- To get instructions for tasks, users have to click How? or More info … and are taken to yet another screen
- The most relevant information is actually in the Managing Elements of a Discharge Plan topic under Related Topics, which takes users to another screen where they click more links
- Users get lost in the help
Managing Discharge Plans (after)
- Help is task oriented
- Help lists every task the user can accomplish from the Discharge Plan screen in the application
- Clicking a link opens a pop-up window so the user never loses the main topic
- Icons from the application added to help users quickly find what they need on the application screen
- Significantly fewer clicks